Contact Us
This page explains who to write to and what to expect. Please read the first section before you send a message, because most account questions can only be solved by the casino itself.
Problems with your casino account
We are an independent guide. We cannot see, reset or unlock any Two-Up Casino account, and we cannot speed up a withdrawal or change a bonus. For those issues, contact the operator directly:
- Email: [email protected]
- Live chat: available 24/7 from the operator's website
- Phone: listed by the operator on its contact page
- Language: English
Never send your password, full card number or identity documents to us. Support staff at the operator will also never need your password.
Contacting this guide
You can reach the editorial team using the email address in the footer of this page. It works for:
- Corrections, such as an outdated limit, method or offer.
- Broken links or pages that do not display properly on your device.
- Privacy requests about data on this website.
- Partnership and advertising enquiries.
What to include
A short message helps us respond faster. Mention the page address, what you expected to see, what you saw instead, and the device and browser you used. Screenshots without personal details are welcome.
Response times
We read every message and aim to reply within a few business days. Corrections to factual errors are prioritised. We do not give gambling advice and we cannot reply to questions about winning strategies.
Need help with gambling?
If gambling is causing you stress, you can talk to someone today. In Australia, Gambling Help Online offers free, confidential support at any hour on 1800 858 858. Our responsible gambling page lists more tools and organisations.
Reporting a suspicious site
If you find a page that imitates the casino and asks for your login details, do not enter anything. Tell us the address and report it to the operator's support team.